Hi @careyh I am receiving this error as well when running Komodo 12.0 on my Windows 10 computer. I have pasted the contents to my pystderr.txt below. Please note that for some of the links I have put a space between the https and the rest of the link so that my post contains less than 2 links. Please let me know if you have any suggestions. Thank you!
The certificate is not trusted because the issuer certificate is unknown.
(Error code: sec_error_unknown_issuer)
(0) in :0
Traceback (most recent call last):
File “”, line 0, in
[2022-10-03 11:03:42,638] [ERROR] Platform Auth: Login failed with: JSON.parse: unexpected end of data at line 1 column 1 of the JSON data
Traceback from ERROR in ‘Platform Auth’ logger:
Logger.prototype.error@chrome://komodo/content/sdk/logging.js:411:27
this.login/callback@chrome://komodo/content/sdk/auth.js:184:17
this.request2/req.onreadystatechange@chrome://komodo/content/sdk/ajax.js:134:17
injectOpenHandler/tw.openDialog@chrome://komodo/content/global.js:120:22
openDialogWrap@chrome://komodo/content/komodo.js:631:19
ko.windowManager.openWindow@chrome://komodo/content/library/windowManager.js:113:16
this.loginDialog@chrome://komodo/content/sdk/auth.js:168:1
openLoginDialog@chrome://komodo/content/komodo.js:31:25
authenticateUser/<@chrome://komodo/content/komodo.js:27:67
this.authenticated@chrome://komodo/content/sdk/auth.js:44:13
authenticateUser@chrome://komodo/content/komodo.js:27:5
onloadDelay/</<@chrome://komodo/content/komodo.js:456:13
[2022-10-03 11:03:42,654] [WARNING] console-logger: Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https ://platform.activestate.com//api/v1/login. This can be fixed by moving the resource to the same domain or enabling CORS. (1) in https ://platform.activestate.com//api/v1/login:0
[2022-10-03 11:03:42,657] [WARNING] console-logger: Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://platform.activestate.com//api/v1/login. This can be fixed by moving the resource to the same domain or enabling CORS. (1) in https://platform.activestate.com//api/v1/login:0
I am confused, I don’t see anywhere to download the cert from that article. They do reference an intermediate cert that I suppose you could copy and paste into a file. This is really rather silly, what cert am I missing? Can you post it here for download, with instructions for importing to either Trusted root or intermediate cert stores. All this to try to see if a tool works? Maybe I will look elsewhere.
For the known issue error, is there a way to access the Komodo Edit menu if I can’t log in? I can’t seem to get past the “Login failed, it appears you are offline” screen. Thank you!
All the information you need is contained in the post I linked and the post it references.
@efurey612 yikes. True enough. Other than hacking the code base, no this isn’t possible.
This could be an option. If either of you are interested in the hackaround let me know what OS you’re on and I can write the instructions.
If not, I know VS Code is rocking the IDE world still though it is super frustrating to have to add EVERY FEATURE post install. Sublime Text is really good I hear as well and in fact using Komodo Edits Code intel under the hood though they would have diverged quite a bit by now.
Hi Carey, any hackaround would be much appreciated. I did download VS Code but ran into the same frustration of adding every feature post install. I’ll check out Sublime Text as well.
In the meantime, please see the below details for my OS:
Edition: Windows 11 Enterprise
Version: 21H2
OS Build: 22000.978
I’m not a computer person so please let me know if this information is sufficient or if anything else is needed. Thank you so much
Note that this will break any integrations with the ActiveState Platform and the ActiveState State Tool:
Uninstall Komodo then re-install BUT change the install directory to your home folder, something like this C:\Users[yourname]\ActiveState Komodo IDE 12
Open File Explorer and navigate to C:\Users[yourname]\ActiveState Komodo IDE 12\lib\mozilla\chrome
Right click on komodo.jar > 7Zip > Open Archive
Click Extract and extract the folders into the chrome folder
Open the following file in a text editor: content\komodo.js
I have tried to follow these steps and i am unable to accomplish these steps.
I can only download the files from Github it automatically downloads to the download folder and then when I move them to my home screen it does not allow me to export the files from 7-zip to them they are not an option to click on.
I got a new computer and I am trying to download Komodo IED 12 and it gives me a sign failure not connected to the internet. please help me fix this!
Why can you not just download this program and it work? seems like something I missing