Please note that these forums are intended for community support, the devs do hang around to help out and we of course fully support our software, but we do not guarantee any level of support over these forums. If you wish to receive reliable support you can sign up for a [support subscription][1]. If you are encountering a bug in our software please [report them using the bug tracker instead][2].
[1]: http://www.activestate.com/upgrade-support-terms
[2]: https://bugs.activestate.com/enter_bug.cgi?product=Komodo