IDE 9.3.1 keeps crashing at startup

Support Resolved
1

Hi there,

after updating to 9.3.1 from 9.3 Komodo IDE keeps crashing at startup. I reinstalled, but the problem persists.

Problemsignatur: Problemereignisname: APPCRASH Anwendungsname: komodo.exe Anwendungsversion: 9.3.1.0 Anwendungszeitstempel: 564b6ab1 Fehlermodulname: ntdll.dll Fehlermodulversion: 6.1.7601.19045 Fehlermodulzeitstempel: 56258e62 Ausnahmecode: c0000005 Ausnahmeoffset: 0003d968 Betriebsystemversion: 6.1.7601.2.1.0.768.3 Gebietsschema-ID: 1031 Zusatzinformation 1: 0a9e Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789 Zusatzinformation 3: 0a9e Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

I’m running Win7 without any other issues.

2

Could you see if starting Komodo with the default settings resolves the issue?

http://docs.komodoide.com/Troubleshooting/How-do-I-Start-Komodo-with-Default-Settings

1 Like
3

It indeed resolves the issue, which slightly surprises me, because I had already deleted my workdir in Appdata.

Thanks for your advice. :smile: I’m going to try to figure out what is causing the problem.

Kind regards