Can't open files on remote ftp server (NS_ERROR_FAILURE)

Support
1

I can’t access any files on my ftp server via Komodo IDE, i’m getting this error:

Error: ‘[Exception… “Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [koIRemoteConnectionService.getConnection2]” nsresult: “0x80004005 (NS_ERROR_FAILURE)” location: “JS frame :: chrome://komodo/content/dialogs/filebrowser/filebrowser.js :: connectToServer :: line 1559” data: no]’

How i can fix it?

SW version:
Komodo IDE, version 10.1.3, build 89510, platform win32-x86.
Built on Thu Dec 01 10:26:16 2016.

Thanks!

2

Does the connection work when you configure it from your preferences?

4

Sure, i can access it with Total Commander or other ftp client

5

Let’s take another approach, can you talk me through the process you took to configure and use the server up to the point where the error occurred?

6

I’ve added new ftp connection with my credentials in this way: Edit->Preferences->Servers then tried to open remote file with Menu->Open->Remote file with choosing my Ftp server from dropdown menu “Server”, after selecting it i’m getting error i described in first message

7

@careyh any idea?

8

Anything in the logs? Help > Troubleshooting > View Log File The error implies that the Python code that retrieves connects failed for some reason.

  • Carey
9

Here is log
[2017-01-04 00:40:55,411] [INFO] koInitService: Adding pre startup service for ‘KoMemoryReporter’: ‘@activestate.com/koMemoryReporter;1’
[2017-01-04 00:40:55,411] [INFO] koInitService: Adding pre startup service for ‘koCommandmentService’: ‘@activestate.com/koCommandmentService;1’
[2017-01-04 00:40:55,427] [INFO] koInitService: Adding pre startup service for ‘koDBGPManager’: ‘@activestate.com/koDBGPManager;1’
[2017-01-04 00:40:56,082] [ERROR] console-logger: TypeError: ko.places.manager is undefined (2) in chrome://komodo-places/content/places.js:3749
Traceback (most recent call last):
File “chrome://komodo-places/content/places.js”, line 3749, in

[2017-01-04 00:40:58,450] [WARNING] console-logger: mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object with the correct initial [[Prototype]] value using Object.create (1) in file:///C:/Program%20Files%20(x86)/ActiveState%20Komodo%20IDE%2010/lib/mozilla/components/koamAddonManager.js:138
[2017-01-04 00:41:15,111] [WARNING] console-logger: Key event not available on GTK2: key=“u” modifiers=“control,shift” (1) in chrome://komodo/content/tail/tail.xul:0
[2017-01-04 00:41:15,111] [WARNING] console-logger: Key event not available on some keyboard layouts: key=“v” modifiers=“control,alt” (1) in chrome://komodo/content/tail/tail.xul:0
[2017-01-04 00:41:46,178] [ERROR] koFTPConnection: FTP do_authenticateWithPassword ERROR:
[2017-01-04 00:41:46,178] [ERROR] filepicker.remote:
– EXCEPTION START –
[Exception… “Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [koIRemoteConnectionService.getConnection2]” nsresult: “0x80004005 (NS_ERROR_FAILURE)” location: “JS frame :: chrome://komodo/content/dialogs/filebrowser/filebrowser.js :: connectToServer :: line 1559” data: no]

  • toString (function) 3 lines
  • message (string) ‘Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [koIRemoteConnectionService.getConnection2]’
  • result (number) 2147500037
  • name (string) ‘NS_ERROR_FAILURE’
  • filename (string) ‘chrome://komodo/content/dialogs/filebrowser/filebrowser.js’
  • lineNumber (number) 1559
  • columnNumber (number) 0
  • inner (object) null
    | + data (object) null
    | + stack (string) ‘connectToServer@chrome://komodo/content/dialogs/filebrowser/filebrowser.js:1559:21
    onServerChanged@c’…847 chars
  • location (object) JS frame :: chrome://komodo/content/dialogs/filebrowser/filebrowser.js :: connectToServer :: line 1559
    | + QueryInterface (function) 3 lines
    | + language (number) 2
    | + languageName (string) ‘JavaScript’
    | + filename (string) ‘chrome://komodo/content/dialogs/filebrowser/filebrowser.js’
    | + name (string) ‘connectToServer’
    | + lineNumber (number) 1559
    | + columnNumber (number) 21
    | + sourceLine (string) ‘’
    | + caller (object) JS frame :: chrome://komodo/content/dialogs/filebrowser/filebrowser.js :: onServerChanged :: line 1599
    | + formattedStack (string) ‘connectToServer@chrome://komodo/content/dialogs/filebrowser/filebrowser.js:1559:21
    onServerChanged@c’…847 chars
    | + stack
    connectToServer@chrome://komodo/content/dialogs/filebrowser/filebrowser.js:1559:21
    onServerChanged@chrome://komodo/content/dialogs/filebrowser/filebrowser.js:1599:8
    oncommand@chrome://komodo/content/dialogs/filebrowser/filebrowser.xul:1:0
    openDialogWrap@chrome://komodo/content/komodo.js:641:18
    ko.windowManager.openDialog@chrome://komodo/content/library/windowManager.js:95:18
    filepicker_remoteFileBrowser@chrome://komodo/content/library/filepickers.js:913:18
    filepicker_openRemoteFiles@chrome://komodo/content/library/filepickers.js:938:22
    @chrome://komodo/content/library/controller.js line 116 > eval:1:0
    broadcasterController.prototype.doCommand@chrome://komodo/content/library/controller.js:116:0
    command_doCommand@chrome://komodo/content/library/commands.js:239:0
    command_doCommandAsync/<@chrome://komodo/content/library/commands.js:196:12
    – EXCEPTION END –
10

Hmmm, not too much more info. No Python but is your password perhaps wrong?