@nathanr What is the best way to report crashes in situations where I can’t seem to reproduce them reliably? In working with the v9 release candidate this morning, I’ve had several crashes (three so far this morning) but I can’t necessarily tie them to something reproducible so that I can submit a bug report other than “it crashed”.
I typically don’t have applications submit crash notifications, but in this case if that is going to be the most useful to you and your team to track down the cause(s), I will do so.
i’d love to see what the inbound queue on those looks like. I tend to submit crash reports whenever possible (like a dozen yesterday!).
A lot of people - myself included - see the process as “send email to /dev/null” because there’s rarely any feedback. You just sort of hope the bug goes away. (Apple crash reports are the worst of the bunch, but it’s pretty common for all apps that do it.)
And I confirm that. Probably all of the Komodo developers helps me in some situations. @careyh helps me with English, @nathanr helps me with configuring some of the Komodo stuff (such as komodo-website and other things), @toddw helped me with UDL constants but all of the developers helps me on the forum by providing a support and answering my questions
@careyh Yes, I am getting the “Submit Crash Report” dialog; I’ve submitted two so far today, one of which did have my email address attached to it. I will continue to push them through, although it has never been clear to me if they actually make it when I’m at work behind a firewall with rather draconian rules managed by Draco himself.
And I would echo @defman’s vouching for the extent to which the Komodo team has gone to help me over the years. “Unparalleled” is the first word that comes to mind in terms of their responsiveness and support.