Can't Login to Komodo: Saving private key failed with blank error


#1

Having a similar problem with MacOS but I’m not getting a descriptive error message.

I’m running Mojave version 10.14.6. Where will I find the logs at?


Komodo ide 12 fails to start
#2

@rparki21,

On Mac you can find the logs in ~/Library/Application Support/KomodoIDE/12.0


#3

Same error, cannot save private key. Windows 10.

[2020-01-17 15:26:26,512] [DEBUG] ko.launch: Response:         
http://docs.komodoide.com/__omnigollum__/auth/github? 
origin=%2Fcreate%2Fchangelog%2F120 (404)
[2020-01-17 15:26:39,030] [ERROR] Platform Login: Could not save private key, 
error: 
Traceback from ERROR in 'Platform Login' logger:
Logger.prototype.error@chrome://komodo/content/sdk/logging.js:411:27
login/</<.onFail@chrome://komodo/content/login/login.js:224:25
runSh/<@chrome://state/content/js/sdk/tool.js:297:17
emit@resource://gre/modules/commonjs/toolkit/loader.js -> 
resource://gre/modules/commonjs/sdk/event/core.js:96:9
initialize/proc<.done@resource://gre/modules/commonjs/toolkit/loader.js -> 
resource://gre/modules/commonjs/sdk/system/child_process.js:84:13
_done@resource://gre/modules/commonjs/toolkit/loader.js -> 
resource://gre/modules/commonjs/sdk/system/child_process/subprocess.js:1025:25
injectOpenHandler/tw.openDialog@chrome://komodo/content/global.js:120:22
openDialogWrap@chrome://komodo/content/komodo.js:629:19

ko.windowManager.openWindow@chrome://komodo/content/library/windowManager.js:113:16
this.loginDialog@chrome://komodo/content/sdk/auth.js:143:1
openLoginDialog@chrome://komodo/content/komodo.js:31:25
authenticateUser/<@chrome://komodo/content/komodo.js:27:67
this.authenticated@chrome://komodo/content/sdk/auth.js:39:13
authenticateUser@chrome://komodo/content/komodo.js:27:5
onloadDelay/</<@chrome://komodo/content/komodo.js:454:13


#4

Here are the relevant logs from MacOs Mojave on Komodo start up. There are more errors and warnings but I believe these may relate best:

– EXCEPTION START –
Error: Component returned failure code: 0x80520006 (NS_ERROR_FILE_TARGET_DOES_NOT_EXIST) [nsILocalFile.isExecutable]

  • stack
    handleError@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:103:17
    initialize/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:92:19
    delay/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/lang/functional/concurrent.js:38:20
    notify@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/timers.js:40:9
    injectOpenHandler/tw.openDialog@chrome://komodo/content/global.js:120:22
    openDialogWrap@chrome://komodo/content/komodo.js:629:19
    openDialogNotSheet@chrome://komodo/content/komodo.js:658:12
    ko.windowManager.openWindow@chrome://komodo/content/library/windowManager.js:113:16
    this.loginDialog@chrome://komodo/content/sdk/auth.js:143:1
    openLoginDialog@chrome://komodo/content/komodo.js:31:25
    authenticateUser/<@chrome://komodo/content/komodo.js:27:67
    this.authenticated@chrome://komodo/content/sdk/auth.js:39:13
    authenticateUser@chrome://komodo/content/komodo.js:27:5
    onloadDelay/</<@chrome://komodo/content/komodo.js:454:13
    – EXCEPTION END –
    [2020-01-16 16:03:48,008] [ERROR] Platform Login: Could not save private key, error:
    Traceback from ERROR in ‘Platform Login’ logger:
    Logger.prototype.error@chrome://komodo/content/sdk/logging.js:411:27
    login/</<.onFail@chrome://komodo/content/login/login.js:224:25
    runSh/<@chrome://state/content/js/sdk/tool.js:297:17
    emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:96:9
    handleError@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:108:7
    initialize/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:92:19
    delay/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/lang/functional/concurrent.js:38:20
    notify@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/timers.js:40:9
    injectOpenHandler/tw.openDialog@chrome://komodo/content/global.js:120:22
    openDialogWrap@chrome://komodo/content/komodo.js:629:19
    openDialogNotSheet@chrome://komodo/content/komodo.js:658:12
    ko.windowManager.openWindow@chrome://komodo/content/library/windowManager.js:113:16
    this.loginDialog@chrome://komodo/content/sdk/auth.js:143:1
    openLoginDialog@chrome://komodo/content/komodo.js:31:25
    authenticateUser/<@chrome://komodo/content/komodo.js:27:67
    this.authenticated@chrome://komodo/content/sdk/auth.js:39:13
    authenticateUser@chrome://komodo/content/komodo.js:27:5
    onloadDelay/</<@chrome://komodo/content/komodo.js:454:13

#5

Morning,

@pingAte or @rparki21, please supply the full log file.

Also, I’ve broken this out into a new thread as it’s not the same error as the original thread.

  • Carey

#6

Your forum is not allowing me to post my log file.


#7

No worries @reiso

Just paste it into a code block using triple back ticks: “```”

Like this
  • Carey

#8

I hane the same error. I just istalled Komodo IDE 12 and trying to log in. 'm on OSX 10.13.6.

The log you referred to contains the following. Your assistance would be greatly appreciated.

[2020-01-18 17:44:32,535] [ERROR] Platform Login: Could not save private key, error:
Traceback from ERROR in ‘Platform Login’ logger:
Logger.prototype.error@chrome://komodo/content/sdk/logging.js:411:27
login/</<.onFail@chrome://komodo/content/login/login.js:224:25
runSh/<@chrome://state/content/js/sdk/tool.js:297:17
emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:96:9
handleError@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:108:7
initialize/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:92:19
delay/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/lang/functional/concurrent.js:38:20
notify@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/timers.js:40:9
injectOpenHandler/tw.openDialog@chrome://komodo/content/global.js:120:22
openDialogWrap@chrome://komodo/content/komodo.js:629:19
openDialogNotSheet@chrome://komodo/content/komodo.js:658:12
ko.windowManager.openWindow@chrome://komodo/content/library/windowManager.js:113:16
this.loginDialog@chrome://komodo/content/sdk/auth.js:143:1
openLoginDialog@chrome://komodo/content/komodo.js:31:25
authenticateUser/<@chrome://komodo/content/komodo.js:27:67
this.authenticated@chrome://komodo/content/sdk/auth.js:39:13
authenticateUser@chrome://komodo/content/komodo.js:27:5
onloadDelay/</<@chrome://komodo/content/komodo.js:454:13


#9

Morning everyone,

Please share full logs.

As a workaround, anyone hitting this can try manually installing the state tool. Run the following in a terminal then starting Komodo:
sh <(curl -q https://platform.activestate.com/dl/cli/install.sh)

  • Carey

split this topic #10

2 posts were split to a new topic: Can’t Install the state tool


split this topic #12

A post was split to a new topic: Komodo Login + state tool can’t handle two step auth


#13

@Brianjw and @jan.st,

Both of your logs have output showing issues while Komodo attempts to install the state tool so that is what’s causing your issue. I’m going to break your comments out into a new thread as I’ll need different details from you two.


#14

I have the same problem (Win 7 x64)
pystderr.log:

[2020-01-20 17:22:19,323] [INFO] Startup: D:\Devel\Komodo\lib\mozilla\komodo.exe built on Tue Jan 14 10:21:05 2020
[2020-01-20 17:22:19,846] [WARNING] console-logger: mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object with the correct initial [[Prototype]] value using Object.create (1) in resource://gre/modules/Preferences.jsm:381
[2020-01-20 17:22:19,907] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:19,908] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:20,038] [INFO] Platform Auth: Using API URL: https://platform.activestate.com//api/v1
[2020-01-20 17:22:20,039] [WARNING] root: [object Object].logging has been converted to a CommonJS module; use require("ko/logging") instead (since Komodo 9.0.0a1).
    @chrome://komodo/content/komodo.js:15:1

[2020-01-20 17:22:21,130] [ERROR] console-logger: bad script XDR magic number (0) in :0
Traceback (most recent call last):
  File "", line 0, in 

[2020-01-20 17:22:21,628] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:21,630] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:22,440] [WARNING] ko.widgets: Can't load 'ui.tabs.sidepanes.state' from 'prefpath': 
[2020-01-20 17:22:23,290] [DEBUG] ko.launch: versioncheck on http://docs.komodoide.com/changelog/12
[2020-01-20 17:22:23,585] [INFO] koInitService: Adding pre startup service for 'koFileStatusService': '@activestate.com/koFileStatusService;1'
[2020-01-20 17:22:24,821] [INFO] elastic_tabstops: Elastic tabstops loaded.
[2020-01-20 17:22:25,296] [INFO] komodospellchecker: Spell checker loaded.
[2020-01-20 17:22:25,621] [INFO] komodospellchecker: Using dictionary en-US
[2020-01-20 17:22:26,888] [INFO] codeintel/process: Starting CodeIntel
[2020-01-20 17:22:26,891] [DEBUG] codeintel/process: PYTHONPATH: D:\Devel\Komodo\lib\python\..\lib\python2.7;D:\Devel\Komodo\lib\support\dbgp\pythonlib;D:\Devel\Komodo\lib\mozilla\extensions\codeintel@activestate.com\content\..\pylib\codeintel\lib;D:\Devel\Komodo\lib\mozilla\extensions\codeintel@activestate.com\content\..\pylib\codeintel\env\Lib\site-packages
[2020-01-20 17:22:29,941] [ERROR] console-logger: TypeError: n is undefined (2) in chrome://komodo/content/contrib/commonjs/underscore.js:5
Traceback (most recent call last):
  File "chrome://komodo/content/contrib/commonjs/underscore.js", line 5, in 

[2020-01-20 17:22:30,026] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:30,028] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:30,273] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:30,275] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:30,374] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:30,375] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:30,447] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:30,448] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:30,543] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:30,545] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:30,621] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:30,622] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:30,697] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:30,698] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:30,773] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:30,773] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:30,845] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:30,930] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:31,006] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:31,006] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:31,196] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:31,197] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:31,319] [WARNING] console-logger: mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object with the correct initial [[Prototype]] value using Object.create (1) in file:///D:/Devel/Komodo/lib/mozilla/components/koamAddonManager.js:138
[2020-01-20 17:22:31,825] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:31,825] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:31,907] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///D:/Devel/Komodo/lib/mozilla/components/koLessProtocolHandler.js:154
[2020-01-20 17:22:31,907] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///D:/Devel/Komodo/lib/mozilla/components/koLessProtocolHandler.js:154
[2020-01-20 17:22:31,907] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///D:/Devel/Komodo/lib/mozilla/components/koLessProtocolHandler.js:154
[2020-01-20 17:22:31,993] [INFO] koInitService: Adding pre startup service for 'KoMemoryReporter': '@activestate.com/koMemoryReporter;1'
[2020-01-20 17:22:32,059] [INFO] koInitService: Adding pre startup service for 'koCommandmentService': '@activestate.com/koCommandmentService;1'
[2020-01-20 17:22:32,216] [INFO] koInitService: Adding pre startup service for 'koDBGPManager': '@activestate.com/koDBGPManager;1'
[2020-01-20 17:22:32,244] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:32,246] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:35,686] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-20 17:22:35,687] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-20 17:22:35,687] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-20 17:22:36,132] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:36,134] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:36,756] [WARNING] tool.js: Could not retrieve api key credentials
[2020-01-20 17:22:36,756] [WARNING] tool.js: Could not retrieve api key credentials
[2020-01-20 17:22:36,875] [DEBUG] ko.launch: Response: http://docs.komodoide.com/__omnigollum__/auth/github?origin=%2Fcreate%2Fchangelog%2F12 (404)
[2020-01-20 17:22:36,877] [DEBUG] ko.launch: versioncheck on http://docs.komodoide.com/changelog/120
[2020-01-20 17:22:37,565] [DEBUG] ko.launch: Response: http://docs.komodoide.com/__omnigollum__/auth/github?origin=%2Fcreate%2Fchangelog%2F120 (404)
[2020-01-20 17:22:39,187] [DEBUG] codeintel/process: stdout: 
port:61636

pid:3520

[2020-01-20 17:22:39,187] [INFO] codeintel/process: CodeIntel started on port 61636
[2020-01-20 17:22:39,188] [DEBUG] codeintel/process: Calling callbacks for: started, number: 1
[2020-01-20 17:22:42,900] [WARNING] console-logger: Error in parsing value for 'font-size'.  Declaration dropped. (1) in less://komodo/skin/global/global.less:191
[2020-01-20 17:22:42,901] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-20 17:22:54,388] [ERROR] console-logger: no element found (0) in https://platform.activestate.com//api/v1/status/komodo:1
Traceback (most recent call last):
  File "https://platform.activestate.com//api/v1/status/komodo", line 1, in 

[2020-01-20 17:22:55,134] [ERROR] Platform Login: Could not save private key, error: 
Traceback from ERROR in 'Platform Login' logger:
    Logger.prototype.error@chrome://komodo/content/sdk/logging.js:411:27
    login/</<.onFail@chrome://komodo/content/login/login.js:224:25
    runSh/<@chrome://state/content/js/sdk/tool.js:297:17
    emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:96:9
    initialize/proc<.done@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:84:13
    _done@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process/subprocess.js:1025:25
    injectOpenHandler/tw.openDialog@chrome://komodo/content/global.js:120:22
    openDialogWrap@chrome://komodo/content/komodo.js:629:19
    ko.windowManager.openWindow@chrome://komodo/content/library/windowManager.js:113:16
    this.loginDialog@chrome://komodo/content/sdk/auth.js:143:1
    openLoginDialog@chrome://komodo/content/komodo.js:31:25
    authenticateUser/<@chrome://komodo/content/komodo.js:27:67
    this.authenticated@chrome://komodo/content/sdk/auth.js:39:13
    authenticateUser@chrome://komodo/content/komodo.js:27:5
    onloadDelay/</<@chrome://komodo/content/komodo.js:454:13

[2020-01-20 17:24:11,653] [ERROR] Platform Login: Could not save private key, error: 
Traceback from ERROR in 'Platform Login' logger:
    Logger.prototype.error@chrome://komodo/content/sdk/logging.js:411:27
    login/</<.onFail@chrome://komodo/content/login/login.js:224:25
    runSh/<@chrome://state/content/js/sdk/tool.js:297:17
    emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:96:9
    initialize/proc<.done@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:84:13
    _done@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process/subprocess.js:1025:25
    injectOpenHandler/tw.openDialog@chrome://komodo/content/global.js:120:22
    openDialogWrap@chrome://komodo/content/komodo.js:629:19
    ko.windowManager.openWindow@chrome://komodo/content/library/windowManager.js:113:16
    this.loginDialog@chrome://komodo/content/sdk/auth.js:143:1
    openLoginDialog@chrome://komodo/content/komodo.js:31:25
    authenticateUser/<@chrome://komodo/content/komodo.js:27:67
    this.authenticated@chrome://komodo/content/sdk/auth.js:39:13
    authenticateUser@chrome://komodo/content/komodo.js:27:5
    onloadDelay/</<@chrome://komodo/content/komodo.js:454:13

[2020-01-20 17:24:30,664] [ERROR] ko.main: error when running 'function places_onUnload() {
    ko.places.manager.finalize();
    ko.places.viewMgr.finalize();
    ko.places.projects.terminate();
    ko.places.manager = ko.places._viewMgr = null;
}' shutdown handler (object='null':
-- EXCEPTION START --
TypeError: _placePrefs is undefined
+ stack
    this.terminate@chrome://komodo-places/content/project_places.js:389:5
    places_onUnload@chrome://komodo-places/content/places.js:3637:5
    this.runWillCloseHandlers@chrome://komodo/content/komodo.js:322:17
    this._onDOMWindowClose@chrome://komodo/content/komodo.js:244:5
    goQuitApplication@chrome://global/content/globalOverlay.js:63:3
    this.quitApplication@chrome://komodo/content/komodo.js:68:9
    openLoginDialog@chrome://komodo/content/komodo.js:33:9
    authenticateUser/<@chrome://komodo/content/komodo.js:27:67
    this.authenticated@chrome://komodo/content/sdk/auth.js:39:13
    authenticateUser@chrome://komodo/content/komodo.js:27:5
    onloadDelay/</<@chrome://komodo/content/komodo.js:454:13
-- EXCEPTION END --
[2020-01-20 17:24:30,673] [WARNING] views: Inconsistent view count in view_closed event
[2020-01-20 17:24:30,862] [WARNING] tool.js: Could not retrieve api key credentials

Saving Private Key Failed
#15

@Vladislav,

You reported in another thread that you didn’t have an XRE/state folder. Is that still the case? If yes, you should try manually installing the state tool by running the following in Powershell as an admin:
IEX(New-Object Net.WebClient).downloadString('https://platform.activestate.com/dl/cli/install.ps1')

Ref: http://docs.activestate.com/platform/state/

  • Carey

#16

My log file below:

[2020-01-17 15:26:08,872] [INFO] Startup: Welcome to Komodo IDE 12.0.0 build 91824 (platform win32-x86, running on Windows post2012Server version 6.3.9600)
[2020-01-17 15:26:08,872] [INFO] Startup: C:\Program Files (x86)\ActiveState Komodo IDE 12\lib\mozilla\komodo.exe built on Tue Jan 14 10:21:05 2020
[2020-01-17 15:26:11,361] [WARNING] console-logger: mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object with the correct initial [[Prototype]] value using Object.create (1) in resource://gre/modules/Preferences.jsm:381
[2020-01-17 15:26:11,688] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:12,124] [INFO] Platform Auth: Using API URL: https://platform.activestate.com//api/v1
[2020-01-17 15:26:12,125] [WARNING] root: [object Object].logging has been converted to a CommonJS module; use require("ko/logging") instead (since Komodo 9.0.0a1).
    @chrome://komodo/content/komodo.js:15:1

[2020-01-17 15:26:13,694] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:14,055] [WARNING] keybindings: [Ctrl+0] was used for 'cmd_goToQuickBookmark_0', overriding to use 'cmd_fontZoomReset'
[2020-01-17 15:26:14,145] [WARNING] ko.widgets: Pref path doesn't exist: windowWorkspace, 1
[2020-01-17 15:26:14,509] [WARNING] ko.widgets: Could not restore widget unittest-widget
[2020-01-17 15:26:14,957] [DEBUG] ko.launch: versioncheck on http://docs.komodoide.com/changelog/12
[2020-01-17 15:26:15,249] [INFO] koInitService: Adding pre startup service for 'koFileStatusService': '@activestate.com/koFileStatusService;1'
[2020-01-17 15:26:16,180] [INFO] codeintel/process: Starting CodeIntel
[2020-01-17 15:26:16,184] [DEBUG] codeintel/process: PYTHONPATH: C:\Program Files (x86)\ActiveState Komodo IDE 12\lib\python\..\lib\python2.7;C:\Program Files (x86)\ActiveState Komodo IDE 12\lib\support\dbgp\pythonlib;C:\Program Files (x86)\ActiveState Komodo IDE 12\lib\mozilla\extensions\codeintel@activestate.com\content\..\pylib\codeintel\lib;C:\Program Files (x86)\ActiveState Komodo IDE 12\lib\mozilla\extensions\codeintel@activestate.com\content\..\pylib\codeintel\env\Lib\site-packages
[2020-01-17 15:26:16,516] [INFO] elastic_tabstops: Elastic tabstops loaded.
[2020-01-17 15:26:16,589] [INFO] komodospellchecker: Spell checker loaded.
[2020-01-17 15:26:16,589] [INFO] komodospellchecker: Using dictionary en-US
[2020-01-17 15:26:17,875] [WARNING] console-logger: mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object with the correct initial [[Prototype]] value using Object.create (1) in file:///C:/Program%20Files%20(x86)/ActiveState%20Komodo%20IDE%2012/lib/mozilla/components/koamAddonManager.js:138
[2020-01-17 15:26:17,927] [ERROR] koAppInfo: Failed to check version of executable C:\Users\Тест\AppData\Local\Microsoft\WindowsApps\python3.exe
Traceback (most recent call last):
  File "C:\Program Files (x86)\ActiveState Komodo IDE 12\lib\mozilla\components\koAppInfo.py", line 190, in _isValidExecutable
    isvalid = self._isValidExecutableVersion(exe)
  File "C:\Program Files (x86)\ActiveState Komodo IDE 12\lib\mozilla\components\koAppInfo.py", line 162, in _isValidExecutableVersion
    versionParts = invocationutils.split_short_ver(ver, intify=True)
  File "C:\Program Files (x86)\ActiveState Komodo IDE 12\lib\mozilla\python\komodo\invocationutils.py", line 94, in split_short_ver
    raise ValueError("%r is not a valid short version string" % ver_str)
ValueError: '' is not a valid short version string
[2020-01-17 15:26:18,165] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:18,283] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:18,394] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:18,483] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:18,727] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:18,831] [ERROR] koAppInfo: Failed to check version of executable C:\Users\Тест\AppData\Local\Microsoft\WindowsApps\python.exe
Traceback (most recent call last):
  File "C:\Program Files (x86)\ActiveState Komodo IDE 12\lib\mozilla\components\koAppInfo.py", line 190, in _isValidExecutable
    isvalid = self._isValidExecutableVersion(exe)
  File "C:\Program Files (x86)\ActiveState Komodo IDE 12\lib\mozilla\components\koAppInfo.py", line 162, in _isValidExecutableVersion
    versionParts = invocationutils.split_short_ver(ver, intify=True)
  File "C:\Program Files (x86)\ActiveState Komodo IDE 12\lib\mozilla\python\komodo\invocationutils.py", line 94, in split_short_ver
    raise ValueError("%r is not a valid short version string" % ver_str)
ValueError: '' is not a valid short version string
[2020-01-17 15:26:18,867] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:18,953] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:19,042] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:19,161] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:19,286] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:19,519] [WARNING] tool.js: Could not retrieve api key credentials
[2020-01-17 15:26:19,539] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:19,647] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-17 15:26:19,647] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-17 15:26:19,648] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-17 15:26:19,700] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-17 15:26:19,700] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-17 15:26:19,701] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-17 15:26:19,821] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:20,118] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-17 15:26:20,213] [ERROR] console-logger: TypeError: n is undefined (2) in chrome://komodo/content/contrib/commonjs/underscore.js:5
Traceback (most recent call last):
  File "chrome://komodo/content/contrib/commonjs/underscore.js", line 5, in 

[2020-01-17 15:26:20,309] [INFO] koInitService: Adding pre startup service for 'KoMemoryReporter': '@activestate.com/koMemoryReporter;1'
[2020-01-17 15:26:20,323] [INFO] koInitService: Adding pre startup service for 'koCommandmentService': '@activestate.com/koCommandmentService;1'
[2020-01-17 15:26:20,344] [INFO] koInitService: Adding pre startup service for 'koDBGPManager': '@activestate.com/koDBGPManager;1'
[2020-01-17 15:26:20,555] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-17 15:26:20,555] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-17 15:26:20,555] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-17 15:26:20,627] [ERROR] koAppInfo: Failed to check version of executable C:\Users\Тест\AppData\Local\Microsoft\WindowsApps\python.exe
Traceback (most recent call last):
  File "C:\Program Files (x86)\ActiveState Komodo IDE 12\lib\mozilla\components\koAppInfo.py", line 190, in _isValidExecutable
    isvalid = self._isValidExecutableVersion(exe)
  File "C:\Program Files (x86)\ActiveState Komodo IDE 12\lib\mozilla\components\koAppInfo.py", line 162, in _isValidExecutableVersion
    versionParts = invocationutils.split_short_ver(ver, intify=True)
  File "C:\Program Files (x86)\ActiveState Komodo IDE 12\lib\mozilla\python\komodo\invocationutils.py", line 94, in split_short_ver
    raise ValueError("%r is not a valid short version string" % ver_str)
ValueError: '' is not a valid short version string
[2020-01-17 15:26:23,822] [WARNING] tool.js: Stderr while running state tool installer: 
[2020-01-17 15:26:24,255] [DEBUG] ko.launch: Response: http://docs.komodoide.com/__omnigollum__/auth/github?origin=%2Fcreate%2Fchangelog%2F12 (404)
[2020-01-17 15:26:24,256] [DEBUG] ko.launch: versioncheck on http://docs.komodoide.com/changelog/120
[2020-01-17 15:26:26,512] [DEBUG] ko.launch: Response: http://docs.komodoide.com/__omnigollum__/auth/github?origin=%2Fcreate%2Fchangelog%2F120 (404)
[2020-01-17 15:26:39,030] [ERROR] Platform Login: Could not save private key, error: 
Traceback from ERROR in 'Platform Login' logger:
    Logger.prototype.error@chrome://komodo/content/sdk/logging.js:411:27
    login/</<.onFail@chrome://komodo/content/login/login.js:224:25
    runSh/<@chrome://state/content/js/sdk/tool.js:297:17
    emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:96:9
    initialize/proc<.done@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:84:13
    _done@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process/subprocess.js:1025:25
    injectOpenHandler/tw.openDialog@chrome://komodo/content/global.js:120:22
    openDialogWrap@chrome://komodo/content/komodo.js:629:19
    ko.windowManager.openWindow@chrome://komodo/content/library/windowManager.js:113:16
    this.loginDialog@chrome://komodo/content/sdk/auth.js:143:1
    openLoginDialog@chrome://komodo/content/komodo.js:31:25
    authenticateUser/<@chrome://komodo/content/komodo.js:27:67
    this.authenticated@chrome://komodo/content/sdk/auth.js:39:13
    authenticateUser@chrome://komodo/content/komodo.js:27:5
    onloadDelay/</<@chrome://komodo/content/komodo.js:454:13

#17

I successfully installed the state tool per these directions and can authenticate via state auth. However, no change in Komodo IDE. I still get the same error and it will not launch.

[2020-01-21 08:56:54,392] [INFO] Startup: /Applications/Komodo IDE 12.app/Contents/MacOS/komodo built on Tue Jan 14 11:05:01 2020
[2020-01-21 08:56:54,490] [WARNING] koInitService: Unable to determine the current locale settings, defaulting to mac-roman
[2020-01-21 08:56:54,830] [WARNING] console-logger: mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object with the correct initial [[Prototype]] value using Object.create (1) in resource://gre/modules/Preferences.jsm:381
[2020-01-21 08:56:54,882] [INFO] Platform Auth: Using API URL: https://platform.activestate.com//api/v1
[2020-01-21 08:56:54,883] [WARNING] root: [object Object].logging has been converted to a CommonJS module; use require("ko/logging") instead (since Komodo 9.0.0a1).
    @chrome://komodo/content/komodo.js:15:1

[2020-01-21 08:56:55,016] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:55,034] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:55,228] [ERROR] console-logger: bad script XDR magic number (0) in :0
Traceback (most recent call last):
  File "", line 0, in 

[2020-01-21 08:56:55,269] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:55,324] [WARNING] keybindings: [Shift+Down] was used for 'cmd_selectLineNext', overriding to use 'cmd_selectLineNext'
[2020-01-21 08:56:55,609] [WARNING] ko.widgets: Pref path doesn't exist: windowWorkspace, 1
[2020-01-21 08:56:55,638] [WARNING] ko.widgets: Could not restore widget unittest-widget
[2020-01-21 08:56:55,640] [WARNING] ko.widgets: Could not restore widget symbolbrowser-widget
[2020-01-21 08:56:55,731] [DEBUG] ko.launch: versioncheck on http://docs.komodoide.com/changelog/12
[2020-01-21 08:56:55,798] [INFO] koInitService: Adding pre startup service for 'koFileStatusService': '@activestate.com/koFileStatusService;1'
[2020-01-21 08:56:55,925] [INFO] codeintel/process: Starting CodeIntel
[2020-01-21 08:56:55,926] [DEBUG] codeintel/process: PYTHONPATH: /Applications/Komodo IDE 12.app/Contents/MacOS/../lib/python2.7;/Applications/Komodo IDE 12.app/Contents/SharedSupport/dbgp/pythonlib;/Applications/Komodo IDE 12.app/Contents/Resources/extensions/codeintel@activestate.com/content/../pylib/codeintel/lib;/Applications/Komodo IDE 12.app/Contents/Resources/extensions/codeintel@activestate.com/content/../pylib/codeintel/env/Lib/site-packages
[2020-01-21 08:56:55,986] [INFO] komodospellchecker: Spell checker loaded.
[2020-01-21 08:56:55,986] [INFO] komodospellchecker: Using dictionary en-US
[2020-01-21 08:56:56,060] [INFO] elastic_tabstops: Elastic tabstops loaded.
[2020-01-21 08:56:56,487] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:56,610] [ERROR] console-logger: Exception while registering Focus Mode (0) in resource://gre/modules/addons/XPIProvider.jsm -> file:///Applications/Komodo%20IDE%2012.app/Contents/Resources/extensions/focusmode@activestate.com/bootstrap.js:11
Traceback (most recent call last):
  File "resource://gre/modules/addons/XPIProvider.jsm -> file:///Applications/Komodo%20IDE%2012.app/Contents/Resources/extensions/focusmode@activestate.com/bootstrap.js", line 11, in 

[2020-01-21 08:56:56,610] [ERROR] console-logger: [object Object] (0) in resource://gre/modules/addons/XPIProvider.jsm -> file:///Applications/Komodo%20IDE%2012.app/Contents/Resources/extensions/focusmode@activestate.com/bootstrap.js:12
Traceback (most recent call last):
  File "resource://gre/modules/addons/XPIProvider.jsm -> file:///Applications/Komodo%20IDE%2012.app/Contents/Resources/extensions/focusmode@activestate.com/bootstrap.js", line 12, in 

[2020-01-21 08:56:56,643] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:56,687] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:56,719] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:56,786] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:56,811] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:56,851] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:56,881] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:56,899] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:56,925] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:57,020] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:57,042] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///Applications/Komodo%20IDE%2012.app/Contents/Resources/components/koLessProtocolHandler.js:154
[2020-01-21 08:56:57,042] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///Applications/Komodo%20IDE%2012.app/Contents/Resources/components/koLessProtocolHandler.js:154
[2020-01-21 08:56:57,042] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///Applications/Komodo%20IDE%2012.app/Contents/Resources/components/koLessProtocolHandler.js:154
[2020-01-21 08:56:57,044] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///Applications/Komodo%20IDE%2012.app/Contents/Resources/components/koLessProtocolHandler.js:154
[2020-01-21 08:56:57,044] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///Applications/Komodo%20IDE%2012.app/Contents/Resources/components/koLessProtocolHandler.js:154
[2020-01-21 08:56:57,045] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in file:///Applications/Komodo%20IDE%2012.app/Contents/Resources/components/koLessProtocolHandler.js:154
[2020-01-21 08:56:57,696] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:57,781] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-21 08:56:57,782] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-21 08:56:57,783] [WARNING] console-logger: XUL box for tab element contained an inline #text child, forcing all its children to be wrapped in a block. (1) in chrome://unittest/content/views/panel.xul:0
[2020-01-21 08:56:57,877] [WARNING] tool.js: Could not retrieve api key credentials
[2020-01-21 08:56:57,891] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:58,158] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:58,186] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:58,210] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:58,234] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:58,515] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:58,592] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:58,651] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:56:58,881] [INFO] koInitService: Adding pre startup service for 'KoMemoryReporter': '@activestate.com/koMemoryReporter;1'
[2020-01-21 08:56:58,889] [INFO] koInitService: Adding pre startup service for 'koCommandmentService': '@activestate.com/koCommandmentService;1'
[2020-01-21 08:56:58,891] [INFO] koInitService: Adding pre startup service for 'koDBGPManager': '@activestate.com/koDBGPManager;1'
[2020-01-21 08:56:59,065] [WARNING] tool.js: Stderr while running state tool installer: tput: No value for $TERM and no -T specified
tput: No value for $TERM and no -T specified
tput: No value for $TERM and no -T specified
tput: No value for $TERM and no -T specified
tput: No value for $TERM and no -T specified
tput: No value for $TERM and no -T specified
tput: No value for $TERM and no -T specified
tput: No value for $TERM and no -T specified

[2020-01-21 08:56:59,178] [WARNING] console-logger: mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object with the correct initial [[Prototype]] value using Object.create (1) in file:///Applications/Komodo%20IDE%2012.app/Contents/Resources/components/koamAddonManager.js:138
[2020-01-21 08:56:59,213] [DEBUG] ko.launch: Response: http://docs.komodoide.com/__omnigollum__/auth/github?origin=%2Fcreate%2Fchangelog%2F12 (404)
[2020-01-21 08:56:59,214] [DEBUG] ko.launch: versioncheck on http://docs.komodoide.com/changelog/120
[2020-01-21 08:56:59,555] [DEBUG] ko.launch: Response: http://docs.komodoide.com/__omnigollum__/auth/github?origin=%2Fcreate%2Fchangelog%2F120 (404)
[2020-01-21 08:57:01,260] [DEBUG] codeintel/process: stdout: 
port:53179

pid:10230

[2020-01-21 08:57:01,260] [INFO] codeintel/process: CodeIntel started on port 53179
[2020-01-21 08:57:01,260] [DEBUG] codeintel/process: Calling callbacks for: started, number: 1
[2020-01-21 08:57:06,008] [WARNING] console-logger: Unknown descriptor 'font-display' in @font-face rule.  Skipped to next declaration. (1) in less://komodo/skin/global/global.less:1429
[2020-01-21 08:57:12,674] [ERROR] ko-shell: Error during process execution
-- EXCEPTION START --
Error: Component returned failure code: 0x80520006 (NS_ERROR_FILE_TARGET_DOES_NOT_EXIST) [nsILocalFile.isExecutable]
+ stack
    handleError@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:103:17
    initialize/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:92:19
    delay/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/lang/functional/concurrent.js:38:20
    notify@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/timers.js:40:9
    injectOpenHandler/tw.openDialog@chrome://komodo/content/global.js:120:22
    openDialogWrap@chrome://komodo/content/komodo.js:629:19
    openDialogNotSheet@chrome://komodo/content/komodo.js:658:12
    ko.windowManager.openWindow@chrome://komodo/content/library/windowManager.js:113:16
    this.loginDialog@chrome://komodo/content/sdk/auth.js:143:1
    openLoginDialog@chrome://komodo/content/komodo.js:31:25
    authenticateUser/<@chrome://komodo/content/komodo.js:27:67
    this.authenticated@chrome://komodo/content/sdk/auth.js:39:13
    authenticateUser@chrome://komodo/content/komodo.js:27:5
    onloadDelay/</<@chrome://komodo/content/komodo.js:454:13
-- EXCEPTION END --
[2020-01-21 08:57:12,678] [ERROR] Platform Login: Could not save private key, error: 
Traceback from ERROR in 'Platform Login' logger:
    Logger.prototype.error@chrome://komodo/content/sdk/logging.js:411:27
    login/</<.onFail@chrome://komodo/content/login/login.js:224:25
    runSh/<@chrome://state/content/js/sdk/tool.js:297:17
    emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:96:9
    handleError@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:108:7
    initialize/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:92:19
    delay/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/lang/functional/concurrent.js:38:20
    notify@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/timers.js:40:9
    injectOpenHandler/tw.openDialog@chrome://komodo/content/global.js:120:22
    openDialogWrap@chrome://komodo/content/komodo.js:629:19
    openDialogNotSheet@chrome://komodo/content/komodo.js:658:12
    ko.windowManager.openWindow@chrome://komodo/content/library/windowManager.js:113:16
    this.loginDialog@chrome://komodo/content/sdk/auth.js:143:1
    openLoginDialog@chrome://komodo/content/komodo.js:31:25
    authenticateUser/<@chrome://komodo/content/komodo.js:27:67
    this.authenticated@chrome://komodo/content/sdk/auth.js:39:13
    authenticateUser@chrome://komodo/content/komodo.js:27:5
    onloadDelay/</<@chrome://komodo/content/komodo.js:454:13

[2020-01-21 08:57:24,605] [ERROR] ko-shell: Error during process execution
-- EXCEPTION START --
Error: Component returned failure code: 0x80520006 (NS_ERROR_FILE_TARGET_DOES_NOT_EXIST) [nsILocalFile.isExecutable]
+ stack
    handleError@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:103:17
    initialize/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:92:19
    delay/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/lang/functional/concurrent.js:38:20
    notify@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/timers.js:40:9
    injectOpenHandler/tw.openDialog@chrome://komodo/content/global.js:120:22
    openDialogWrap@chrome://komodo/content/komodo.js:629:19
    openDialogNotSheet@chrome://komodo/content/komodo.js:658:12
    ko.windowManager.openWindow@chrome://komodo/content/library/windowManager.js:113:16
    this.loginDialog@chrome://komodo/content/sdk/auth.js:143:1
    openLoginDialog@chrome://komodo/content/komodo.js:31:25
    authenticateUser/<@chrome://komodo/content/komodo.js:27:67
    this.authenticated@chrome://komodo/content/sdk/auth.js:39:13
    authenticateUser@chrome://komodo/content/komodo.js:27:5
    onloadDelay/</<@chrome://komodo/content/komodo.js:454:13
-- EXCEPTION END --
[2020-01-21 08:57:24,606] [ERROR] Platform Login: Could not save private key, error: 
Traceback from ERROR in 'Platform Login' logger:
    Logger.prototype.error@chrome://komodo/content/sdk/logging.js:411:27
    login/</<.onFail@chrome://komodo/content/login/login.js:224:25
    runSh/<@chrome://state/content/js/sdk/tool.js:297:17
    emit@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/event/core.js:96:9
    handleError@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:108:7
    initialize/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/system/child_process.js:92:19
    delay/<@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/lang/functional/concurrent.js:38:20
    notify@resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/timers.js:40:9
    injectOpenHandler/tw.openDialog@chrome://komodo/content/global.js:120:22
    openDialogWrap@chrome://komodo/content/komodo.js:629:19
    openDialogNotSheet@chrome://komodo/content/komodo.js:658:12
    ko.windowManager.openWindow@chrome://komodo/content/library/windowManager.js:113:16
    this.loginDialog@chrome://komodo/content/sdk/auth.js:143:1
    openLoginDialog@chrome://komodo/content/komodo.js:31:25
    authenticateUser/<@chrome://komodo/content/komodo.js:27:67
    this.authenticated@chrome://komodo/content/sdk/auth.js:39:13
    authenticateUser@chrome://komodo/content/komodo.js:27:5
    onloadDelay/</<@chrome://komodo/content/komodo.js:454:13

[2020-01-21 08:57:26,792] [WARNING] views: Inconsistent view count in view_closed event
[2020-01-21 08:57:26,900] [ERROR] console-logger: TypeError: n is undefined (2) in chrome://komodo/content/contrib/commonjs/underscore.js:5
Traceback (most recent call last):
  File "chrome://komodo/content/contrib/commonjs/underscore.js", line 5, in 


#18

I installed last night bild and it work perfect without any state tool


#19

@pingAte thanks for the full logs. Unfortunately there isn’t anything helpful in there. You might want to just install the nightly until we get a better fix out:
http://downloads.activestate.com/Komodo/nightly/komodoide/latest-12.0.0/

@rparki21, Looks like you’re hitting this issue. Could you check out my response and see if it helps you?

  • Carey

#20

I think I hit on part of my problem. I started komodo from the command line as suggested in the other thread. I happened to be in a shell session where proxy was set. It started up fine. I poked around in the preferences and found Komodo’s proxy setting was set to direct connection to the internet. I set it to use system proxy settings and now it seems to start up with no problem from the GUI.


#21

@careyh thanks, installation of nightly build fix the problem.